Returns

Returns are easy. Please follow the steps below for a smooth process. For any question, contact us before placing your order or email us at hello@myfluffyfriends.com

STEP 1 - SUBMIT A RETURN REQUEST 

You may return any purchase within 14 days of delivery for a full refund. You will need to submit a return request by logging into your account. 

Find the order you wish to return and click on "Return Items." 

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Next, you will need to specify the "Qty To Return", "Return Reason", and "Return Action". Leave us a comment to help us learn more about your return.

Click on "Submit Return Request" to complete your request. We'll email you upon receipt of your return request. You can also check your return status in your account online. 

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STEP 2 - RETURN WITH THE RETURN AUTHORIZATION

We'll email you a return authorization once we've received your return request. Please attach it to your return and complete the process by:

1. Returning to the store during store hours:

Store address: 1660 Cypress Street, Vancouver. 

For statutory holidays and long weekends, please call first or Google for our holiday store hours. 

2. Returning to the delivery team

Should you expect another delivery from us within 14 days, you can return the product to our delivery team.

We'd appreciate if you could kindly place your return along with your return authorization in a clean bag for the convenience of our delivery team. 

SPECIAL ORDER ITEMS

Please note all special orders are final, no exchange or return. 

BOGO ITEMS 

Items purchased during a Buy One Get One sale are viewed as pairs, one being the purchased pair and the other being the free pair. Both items in a pair must be returned for a full refund. All BOGO items are eligible individually for direct exchange in store for any item of equal original value.

COMMENTS & SUGGESTIONS 

We love to hear from our customers!

Please contact us anytime should you have a suggestion or comment to make. That'll be the best way to reach our management team directly.

We are a small local business and sometimes it might take us some time before getting back to you. We thank you ahead for your understanding and patience. We promise to get back to you as soon as we can.