Returns

Returns are easy. Please follow the steps below for a smooth process. For any question you might have about our return policy, feel free to contact us before placing your order or email us at hello@myfluffyfriends.com

STEP 1 - SUBMIT A RETURN REQUEST 

You may return any purchase within 14 days of delivery for a full refund. You will need to submit a return request first by logging into your account. 

Find the order you wish to return and click on the "Return Items" link. Note you will not be able to submit a return request for an order that has already been refunded or partially refunded.

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Next, you will need to specify the "Qty To Return", "Return Reason", and "Return Action". Leave us a comment to help us learn more about your return.

Click on "Submit Return Request" on the bottom to complete your request. A confirmation will be emailed to you shortly. You will receive another email when we've processed your return. You can check your return status anytime in your account.

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STEP 2 - RETURN WITH RETURN AUTHORIZATION

We'll email you a return authorization once we've received your return request. Please attach it to your return and complete the process by:

1. Returning to the store:

Store address: 1660 Cypress Street, Vancouver. 

Store hours: Tuesday - Friday 10:30am - 7pm; Saturday & Sunday 11am - 5pm; We are closed on Mondays.

For statutory holidays and long weekends, please call ahead or Google for our holiday store hours. 

2. Returning to the delivery team

Should you expect another delivery from us within 14 days, you can return to our delivery team.

We'd appreciate if you could kindly place your return along with your return authorization in a clean bag for the convenience of our delivery team. 

COMMENTS & SUGGESTIONS 

We love to hear from our customers!

Please contact us anytime should you have a suggestion or comment to make. That'll be the best way to reach our management team directly.

We are a small local business and sometimes it might take us some time before getting back to you. We thank you ahead for your understanding and patience. We promise to get back to you as soon as we can.