Pickup & Delivery
For pickup, please use coupon code "ContactlessPickUp" to avoid shipping cost. Our pickup hours: 11am-5pm everyday except Mondays. You will receive an email confirmation when your order is ready for pickup. Please allow up to 24 hours for processing.
We provide free delivery service to any order over $45 before tax to all areas in the City of Vancouver. We generally ship within 48 hours and deliver between 4-9pm every day except Mondays and Fridays. We will email to confirm the exact delivery window upon receipt of your order within 24 hours.
Please keep your phone connected during the delivery window, make sure your buzzer work, and someone will be home to accept the delivery. We will not be responsible for any damage or loss of goods should you instruct the delivery to be left anywhere unattended or with the concierge.
In case you miss the delivery, we will try again on the next delivery day. When we miss you again on the second delivery attempt, we will cancel your order minus a $5 handling fee. Please call, email ahead, or leave instructions on your order regarding your availability to avoid the handling charge.
Please note we reserve the right to cancel an order and request additional information from our customers for verification purposes. For the benefits of our customers and the Canadian pet market, we do not support any unauthorized export or resale of any product we carry. Please contact the manufacturer directly if you want to make a bulk purchase and resell the products overseas.
COMMENTS & SUGGESTIONS
We love to hear from our customers!
Please contact us anytime should you have a suggestion or comment to make. That'll be the best way to reach our management team directly.
We are a small local business and sometimes it might take us some time before getting back to you. We thank you ahead for your understanding and patience. We promise to get back to you as soon as we can.